Comments on: Going potty over potholes http://bournvillevillage.com/?p=602 The latest news, pics and chat from Bournville in Birmingham Sat, 04 Sep 2010 19:25:21 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Natalie http://bournvillevillage.com/?p=602&cpage=1#comment-4770 Natalie Sun, 18 Apr 2010 14:36:54 +0000 http://bournvillevillage.com/?p=602#comment-4770 My neighbourhood (bromsgrove) is still atrocious, Bromsgrove Council are taking far too long to fix the pot holes so I wonder if Birmingham have bested them now. My neighbourhood (bromsgrove) is still atrocious, Bromsgrove Council are taking far too long to fix the pot holes so I wonder if Birmingham have bested them now.

]]> By: Brian Homer http://bournvillevillage.com/?p=602&cpage=1#comment-2825 Brian Homer Sun, 24 Jan 2010 17:58:07 +0000 http://bournvillevillage.com/?p=602#comment-2825 <a href="#comment-2822" rel="nofollow">@Dave Harte</a> Good idea! I think I heard a piece on the radio about some instant pothole repair stuff - was it from a Tamworth company? @Dave Harte
Good idea! I think I heard a piece on the radio about some instant pothole repair stuff – was it from a Tamworth company?

]]> By: Dave Harte http://bournvillevillage.com/?p=602&cpage=1#comment-2822 Dave Harte Sun, 24 Jan 2010 16:59:13 +0000 http://bournvillevillage.com/?p=602#comment-2822 Thanks Brian. Just tweaked the text to make it clearer that it is to the bccnewsroom account. Everyone wants a piece of the pothole reporting pie it seems. Where my Mom is from in rural Ireland residents tend to go mend the potholes themselves on side roads and lanes as it takes an age for the council to come out. More filling, less tweeting over here as well maybe? Thanks Brian. Just tweaked the text to make it clearer that it is to the bccnewsroom account.

Everyone wants a piece of the pothole reporting pie it seems. Where my Mom is from in rural Ireland residents tend to go mend the potholes themselves on side roads and lanes as it takes an age for the council to come out. More filling, less tweeting over here as well maybe?

]]> By: Brian Homer http://bournvillevillage.com/?p=602&cpage=1#comment-2821 Brian Homer Sun, 24 Jan 2010 16:20:12 +0000 http://bournvillevillage.com/?p=602#comment-2821 I think you highlight the fact that there are getting to be too many places to do the same thing on the web. As far as Birmingham City Council's responsibilities go I would rather have have one responsive channel on the web - run by the Council. Then if there are problems it would be great to have a clear campaigning place. You don't mention the account you can tweet potholes too its @BCCNewsRoom As you imply this goes to the PR team not Highways - which points to it being a PR stunt rather than a thought through strategy. Looking at their stream it begs the question is this the best place for citizens to interact with the Council? If significant numbers did wouldn't they be overwhelmed? And like a lot of PR tweeting, their stream is mainly a broadcast one - not much sign of conversations. And if you do report a pothole you get a standard response by the look of it. And, not surprisingly they have 800 odd followers of which many are not residents so their reach is tiny at the moment. Given the resource that would need to be dedicated to a range of Twitter accounts I wonder if it is actually the right way to go? I think you highlight the fact that there are getting to be too many places to do the same thing on the web. As far as Birmingham City Council’s responsibilities go I would rather have have one responsive channel on the web – run by the Council. Then if there are problems it would be great to have a clear campaigning place.

You don’t mention the account you can tweet potholes too its @BCCNewsRoom As you imply this goes to the PR team not Highways – which points to it being a PR stunt rather than a thought through strategy. Looking at their stream it begs the question is this the best place for citizens to interact with the Council? If significant numbers did wouldn’t they be overwhelmed?

And like a lot of PR tweeting, their stream is mainly a broadcast one – not much sign of conversations. And if you do report a pothole you get a standard response by the look of it.

And, not surprisingly they have 800 odd followers of which many are not residents so their reach is tiny at the moment.

Given the resource that would need to be dedicated to a range of Twitter accounts I wonder if it is actually the right way to go?

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